Frequently Asked Questions

Yes certainly. We will try to extend the booking for your apartment but in the event that your apartment is already booked for your extension dates we will source an alternative apartment.

Your guest manager will be available to help you with any request. The Apartment service prides itself in offering a 24/7 service so matter what time you call the office telephone number it will be answered by a staff member, not an answering service. You will be given the contact details with your booking confirmation.

The apartments are not serviced, however if you would like a daily or weekly service just speak to your guest manager.

Yes. The Apartment Service can offer a range of services including: airport transfers, meet and greet services; welcome baskets and pantry starter kits; catering; babysitters, nannies and housekeepers; secretarial services; specialty gifts, floral orders and delivery; relocation assistance and a host of extra facilities such as portable fold-up beds, cots and highchairs, to help make your stay more comfortable.

To enable broadband internet access we recommend you purchase a pre-paid mobile (roaming) broadband USB.  These are easily purchased from Supermarkets, leading Department stores & Australia Post outlets.  Approx cost for a USB pre-paid modem is $79.00 which includes enough downloadable data to get you going.  You can choose the carrier most suitable to your travelling needs (eg: Telstra, Optus) and can increase the downloadable data to suit your requirements.  We would be happy to purchase on your behalf a starter pack from one of the leading mobile broadband carriers and have this in your apartment ready for your arrival.  This will cost $100 +GST which includes the USB prepaid modem and 1GB data

All apartments are fully furnished and with a fully equipped kitchen, laundry facilities, TV & DVD and linen. Gas and electricity are included in the rental rate and your apartment has a telephone line for your convenience.

Your allocated Guest Manager will meet you at the property with the keys. Please call their mobile number on the booking confirmation 48 hours before your arrival to make arrangements for the key collection. For very early arrivals, we suggest booking from the night before to secure an early check-in.

Credit cards are required as a form of security. At check-in you will be asked to provide your credit card details. If you do not have a credit card, a 6 week cash bond will need to paid.

You can pay by credit card, by direct bank deposits or by cash. Payments made by EFT or cash will need to supply a credit card for security.

You can book by phoning The Apartment Service on + 61 2 9953 7288 or email with your details or requirements. Bookings are confirmed following receipt of your rental payment. Accommodation is paid for in advance. For stays of up to 1 month, the amount payable is due in full. For stays longer than 1 month, payments can be made in instalments.

Rates vary depending on the length of the booking, season and availability. Prices range from $600 per week to $2000 per week depending on size, location, season and availability of apartments. One thing is for sure, furnished apartments are a cost-effective alternative to five star hotels, and have the added advantage of feeling like you are staying in your own home.

Bookings can be made for a minimum stay of 7 nights. You may stay in some apartments for 1 week or longer, and others for a minimum 3 month period up to 12 months or more.

The Apartment Service can offer you some of the best locations in Sydney and Melbourne and all of our apartments are carefully selected for their proximity to cafes, key business and retail districts, public transport and tourist hotspots. We have apartments in the CBD, on the lower north shore, northern beaches, inner west and in the eastern suburbs.

You can choose from over 500 top quality studio, one, two and three bedroom furnished apartments for corporate executives, international tourists and family stays. A vast majority with harbour and water views!  

The Apartment Service Pty Ltd has built a solid client base largely consisting of Australian and international corporate executives searching for rental apartments in Sydney and rental apartments in Melbourne.
These corporate clients continually book with The Apartment Service Pty Ltd for its quality apartments, first-class customer service and reliability.